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Canonical et COVID-19

xubu1957

Bonjour,

Pour info > ubuntu.com/blog/canonical-technical-support-during-the-covid-19-pandemic

calimero

Bonjour,

Dans le message, il est dit

All technical support services are currently at 100% SLA. We have updated our operational plan to accommodate expected sick leave among colleagues and their families as COVID-19 moves through our communities.

Qu'est-ce que ca veut dire SLA ? Si une personne a une idée...

Blakesnake

Service Level Agreement

grandtoubab

What is an SLA? A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved.
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
ça s'applique aux clients de Canonical pas aux utlisateurs lambda d'Ubuntu

calimero

Merci de vos réponses 🙂